Contact

We read every email and usually reply within two working days.

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Before you write

Cancelling a plan

Subscriptions are managed by the app store, not by us, so we cannot cancel one for you. The quickest way is to tap Manage on your plan inside the app — that takes you straight to the right page. Otherwise:

• iPhone or iPad: open Settings, tap your name, then Subscriptions, and cancel TuneVid there.
• Android: open the Google Play app, tap your profile picture, then Payments and subscriptions, then Subscriptions.

Refunds

Refunds are handled by whichever store you bought from, not by us.

• Apple: go to reportaproblem.apple.com, sign in, and pick the purchase.
• Google Play: go to your Google Play order history and request a refund on the order.

Deleting your account

You can do this yourself in the app: Account, then Delete account. It removes your projects, videos, and uploads for good. Remember to cancel your subscription with the app store separately, or you will keep being charged.

A generation failed

If a generation fails because of a problem on our side, the tokens go back to your balance automatically. If they did not, email us with the date and what you were making, and we will sort it out.

Privacy requests

To ask what data we hold, correct something, or get a copy of it, email the same address and say what you need. We reply within 30 days. See the privacy policy for the detail.